Our aim is to provide the best customer service possible to you! Below is a list of our customer's most frequently asked questions. If you don't find the answer you are looking for, please give us a call or send an email.

• How do I place my order with the Liberty Bell Museum?
• Can I place an order online?
• Do you take PayPal?
• How quickly do you ship and when will I receive my order?
• How much does shipping cost?
• Do you ship internationally?
• How do I pick the right size costume?
• Can I return my order or exchange for a different size?
• Where are you and when are you open?
• Do I have to pay sales tax on my order?
• The item I want says Out of Stock. When will it be available?

Orders can be placed by telephone, fax, regular mail or email (if you want to use PayPal.) We often have a very high call volume (especially on Mondays and in the middle of every afternoon) and it can be difficult to get through. If you leave a message on our answering machine, we will call you back as soon as we can!

TELEPHONE: To place an order by telephone, please call us at 860-289-3832 (this is not a toll-free number.)
Gift Shop Hours:
Monday through Friday, 9:00 am to 5:00 pm Eastern Time
Saturday - we are usually closed due to our events schedule
Sunday – closed

FAX: You can fax your order using our Printable Fax Order Form. Our fax number is 860-256-4468. Order confirmations for faxed orders are emailed within 24 hours.

CHECK OR MONEY ORDER: For your convenience, we can accept an order through the mail paid with a personal check or money order (domestic customers only.) Your payment must include the charge for shipping and sales tax (if any). Please call or email our office for a quote on shipping. Connecticut residents must add 6% sales tax.

Shop around the site for the items you want and then fill out our printable order form. Mail the form with your check or money order payable to the "Liberty Bell Museum, LLC" to:

Liberty Bell Museum, LLC
Administrative Office
1068C Tolland St
East Hartford, CT 06108

Umm, no not yet. We are currently building a user-friendly online shopping experience for the Museum web site and we expect to have a shopping cart available by the summer of 2008.

We gladly accept PayPal payments for orders. If you wish to pay by PayPal, submit your order by email or give us a call. We will acknowledge your email and issue a PayPal invoice for your convenience in paying. We will ship your order the same day your payment is received in PayPal.

In your email, please include:

• Your name
• Email address
• Shipping address and telephone number
• Product ID and quantity of items you want

If you require expedited shipping, please place your order by telephone or FAX so that your order can be guaranteed by the date you need to receive your purchase.

We ship every business day. Most orders received prior to 1:00 pm Eastern Time are shipped the same day. A large order or bulk shipment may take extra time - we'll let you the lead time, if applicable.

We use UPS services and Priority Mail only for all shipments. Delivery time varies by location and shipping method. The vast majority of orders are received within a couple days to a week.

If you need something shipped REALLY, REALLY FAST, an expedited service through UPS such as Next Day or 2nd Day service may be required. In that case, please call us to make arrangements or fax your order to us using our Printable Fax Order Form.

Shipping charges are actual charges based on the destination zip code and package weight for both Priority Mail and UPS. The minimum charge to ship any order is $5.75 by USPS Priority Mail for a package weighing less than one pound. UPS costs more, but your package can be tracked and the delivery date is guaranteed.

We are happy to provide shipping costs (or our best estimate) via email or when we are taking your order. Because of the increasing cost of fuel these days, expedited shipping can be costly. We strive to ship your order the safest and most economical way and still get it to you on time!

At this time, we only ship to the 50 United States, Puerto Rico, US Virgin Islands, Canada and APO, FPO, AE and military addresses.

Please be sure to provide accurate and valid shipping and contact information so that your order will be delivered to the proper address. For the protection of your package, the safety of your delivery address is your responsibility.

Duties, Taxes, and Customs Fees: Orders for shipments to Canada may be subject to certain fees such as taxes, customs duties or other import fees imposed by the destination country. We are required by law to post the actual value of the merchandise ordered on approved customs forms. The Liberty Bell Museum, LLC, is not responsible for any duties, fees or taxes imposed by your country. Please contact your local postal office or customs department for more information.

It can be difficult to determine the best size. We sell costumes and accessories from several different manufacturers and measurements can vary by each product. The product page for any item will provide as much detail on sizing that we have at our disposal so that you can make the best choice. While we can't guarantee a proper fit over the phone, we have actually measured all the costumes and hats ourselves and provided the information that you see.

For more detailed information on selecting the right size, please refer to our Costume and Accessory Sizing Help page.

Yes, we do accept returns and gladly make exchanges. Within 14 days of your invoice date, you may return items for a refund. Refunds are for the cost of merchandise only. Your shipping is not refundable. There is no handling charge for exchanges, however, a 15% re-stocking fee applies to all returned items.

If you'd like to return an item or make an exchange, please read our Returns and Exchanges policy.

We are located in East Hartford, Connecticut. The mailing address for all correspondence is:
Liberty Bell Museum, LLC
Administrative Office
1068 Tolland Street, Unit C
East Hartford, CT 06108

Our Warehouse Hours:
Monday through Friday, 9:00 am to 5:00 pm EST
Saturday - closed on many Saturdays for Living History events.
Sunday - closed

Phone: 860-289-3832 (not a toll-free number)
Fax: 860-256-4468

The Liberty Bell Museum, LLC, is a Connecticut business located in Connecticut. Any order being shipped within the State of Connecticut or purchased by a Connecticut resident and shipped to an address outside of Connecticut is subject to a 6% Sales Tax. Sales tax is applied to the total cost of your order including shipping, as required by law.

If you are not in Connecticut or shipping to/from Connecticut, you do not have to pay Connecticut Sales Tax. You are most likely responsible for paying Use Tax to your own state (check with your accountant on that.)

Sales tax does not apply to purchases made by the United States Government. In order to document a sale to a U.S. Government or State agency in Connecticut, please provide one of the following:

• Federal tax ID certificate
• Certificate of excempt status
• Government voucher or purchase order

Other exempt purchasers in Connecticut must provide us with a copy of the State of Connecticut Resale Certificate. The certificate must include the name of the organization who purchased the items. Please fax the certificate to us at 860-256-4468. If the certificate is not received at the time your order is processed, Connecticut Sales Tax will be applied. After that, Connecticut Sales Tax can only be refunded upon receipt of your Resale Certificate.